Shipping & Delivery Time Frames

Standard Shipping

All our standard shipping is sent via Australia Post or Courier from our nationwide dispatch locations.

We aim to dispatch all orders within 2-3 business days, however, this may take longer during peak-trade periods (Such as Black Friday/Cyber Monday, After Dark, or Christmas - Please allow 7-10 business days). 

Once your order has been dispatched, orders are expected to be delivered in 2-5^ business days within Metro areas. Regional destinations may take up to 7^ business days

^Delivery times may vary depending on location, carrier, and public holidays. 

Expect delays during peak trade periods.

Please click here for the latest information on Australia Post delays and service updates.

Important note:

• Some lines are only available from our Victorian warehouse.
• Orders shipped from Victoria into Western Australia may take longer than 7 days.
• Gift cards are shipped at a flat rate of $4.95 when purchased separately.

If your delivery has taken longer than 10 business days to arrive and you have received a shipping confirmation email from us, we ask that you lodge an inquiry directly with Australia Post: https://auspost.com.au/help-and-support#forms

Express Shipping; The delivery fee will be calculated at checkout.

All our express shipping is sent via Australia Post from our dispatch locations.

We aim to dispatch all express orders within 1 business day, however, this may take longer during peak-trade periods (Such as Black Friday/Cyber Monday, or Christmas - Please allow 7-10 business days). 

Orders are expected to be delivered in 2-4^ business days within Metro areas. Regional destinations may still take up to 7^ business days.

Expect delays during peak trade periods.

Please click here for the latest information on Australia Post delays and service updates.

Important note:

• Some lines are only available from our Victorian warehouse.
• This service is only available to selected postcodes and will be determined by weight.

If your delivery has taken longer than 10 business days to arrive and you have received a shipping confirmation email from us, we ask that you lodge an inquiry directly with Australia Post: https://auspost.com.au/help-and-support#forms

Same Day Shipping

Our Same Day delivery service is powered by 

Orders can be placed for Same Day delivery by selecting Same Day during checkout. Please ensure you enter in a valid mobile number to receive tracking updates from the Dashers. 

Our Same Day delivery fee is dependent on your location from the participating store. This will be calculated upon checkout once your delivery location information is entered. 

Important note: 

• Same Day delivery is available between 10am - 4pm. Any orders placed after 4pm will be processed for delivery the following day.
• Not all Petstock stores are participants.
  Please check if your item is available for Same Day by adding your suburb in the area below on your product page:
  
  
  
  If your item is available for Same Day delivery, it will show as Available: 
  
  

Please be advised that you will need to proceed to the address page to ensure your address is within the delivery radius. If not, your order will be reverted to standard delivery with Australia Post.