Standard Shipping
All our standard shipping is sent via Australia Post from our nationwide dispatch locations.
We aim to have orders packed within 1-2 business days and orders are expected to be delivered in 2-5^ business days within Metro areas. Regional destinations may take up to 7^ business days
*Note: COVID-19 Delays may be in effect.
Please see the following article for further information: Delayed Delivery Timelines - Australia Post delays (COVID-19)
Please note:
- We do not currently ship out of South Australia, depending on stock availability South Australian orders will be shipped from Victoria.
- Some lines are only available from our Victorian warehouse.
- Orders shipped from Victoria into Western Australia may take longer than 7 days.
- Gift cards are shipped at a flat rate of $4.95 when purchased separately.
Standard shipping cost - Free shipping over $25
- Orders under $25 - Calculated at checkout based on the delivery location Australia wide.
- Orders over $25 - Include free shipping to most major metropolitan regions.
Free Shipping will automatically be calculated on your cart upon reaching a value of $25.00 or more on eligible products that are collectively under 45kg in weight after all other discounts are applied.
Free shipping may not be valid with other discounts or offers and excludes gift cards and large items such as kennels, fish tanks, and cat scratchers.
Express Post is now available; The delivery fee will be calculated at checkout.
Delivery within 1 to 3 business days.
*Note: COVID-19 Delays may be in effect.
Please see the following article for further information: Delayed Delivery Timelines - Australia Post delays (COVID-19)
Same Day Shipping
Our Same Day delivery service is powered by 
Orders can be placed for Same Day delivery by selecting Same Day during checkout. Please ensure you enter in a valid mobile number to receive tracking updates from the Dashers.
Our Same Day delivery fee is dependent on your location from the participating store. This will be calculated upon checkout once your delivery location information is entered.
Important Information:
- Our Same Day service is available Australia-Wide
- Same Day delivery is available between 10am - 4pm. Any orders placed after 4pm will be processed for delivery the following day.
- Not all PETstock stores are participants.
Please check if your item is available for Same Day by adding your suburb in the area below on your product page:
If your item is available for Same Day delivery, it will show as Available:
- DoorDash is unable to deliver items over 13kgs.
Please utilise our Click & Collect or Standard Delivery services for any items above this weight range.