- SavourLife Australian Chicken Flavour Biscuit 500g - Best before date between December 18, 2021 through January 3, 2022 inclusive.
- SavourLife Australian Beef Flavour Biscuit 500g - Best before date of 18 December, 2021 through January 15, 2022 (inclusive).
Are we offering an exchange or refund option?
For customers that have affected product & proof of purchase, we will provide a full refund of the cost of the product.
Should customers return the bag/s to stores?
Customers can return their affected bag to any PETstock store and from there they will then dispose of it on your behalf.
How do I return my SavourLife product if I purchased it online?
To return your affected SavourLife bag, you can either do so in-store. If unable to reach store contact our Customer Experience Team with proof of purchase & photo of affected dates/bag for a refund to be processed.
I’ve already disposed of my dog food. How do I now get my refund?
All we need is to confirm your proof of purchase is within the time-frame of the affected product being produced.
I use a dog food container to store my product and threw out my packaging. How do I prove that I have an affected batch?
All we need is to confirm your proof of purchase is within the time-frame of the affected product being produced. If you are unsure our Customer Experience Team or in-store staff will be more than happy to help you out to confirm this.
I’m unaffected by the recall, however, I want to return my SavourLife product anyway. Can I do that?
We are more than happy to assist our customers transition to other brands if they so deem necessary. We are happy for you to return both open and unopened bags for whatever reason to receive a refund or move to another brand.
If you have further questions regarding the SavourLife recall and product returns, please contact your local store or the PETstock Customer Experience Team on 13 PETS (13 73 87)