Updated 13 May 2022
COVID - Shipping & Delivery Timeframes
All orders are sent via Australia Post’s standard shipping network.
Please note that there may be some delays in domestic delivery times due to the ongoing COVID-19 situation. As of the 13th of May, 2022, flooding and extreme weather conditions across Queensland are impacting Australia Post's ability to transport mail and parcels, resulting in some delivery delays. We apologise for any inconvenience caused and thank you for your patience.
Please click here for further updates from Australia Post
If your delivery has taken longer than 10 days to arrive and you have received a shipping confirmation email from us, we ask that you lodge an inquiry directly with Australia Post: https://auspost.com.au/help-and-support#forms
We understand that these are uncertain times for all and are working closely with our delivery partners to ensure we get your orders to you and your pets as quickly as possible.
You can reach us by calling 13 PETS, by submitting an inquiry online or chat with us through our Live Chat function!
Our Customer Care Team are available:
Monday to Friday : 8am - 8pm (AEDT)
Saturday & Sunday : 8am - 8pm (AEDT)