Updated 6 January 2022
COVID - Shipping & Delivery Timeframes
All orders are sent via Australia Post’s standard shipping network.
Due to COVID-19, our warehouse and Australia Post are working at limited capacity and as a result, there will be delivery delays. We apologise for any inconvenience caused and thank you for your patience.
If your delivery has taken longer than 10 days to arrive and you have received a shipping confirmation email from us, we ask that you lodge an inquiry directly with Australia Post: https://auspost.com.au/help-and-support#forms
We understand that these are uncertain times for all and are working closely with our delivery partners to ensure we get your orders to you and your pets as quickly as possible.
More information can be found at Australia Post https://auspost.com.au/about-us/news-media/important-updates/coronavirus
You can reach us by calling 13 PETS, by submitting an inquiry online or chat with us through our Live Chat function!
Our Customer Care Team are available:
Monday to Friday : 8am - 8pm (AEDT)
Saturday & Sunday : 8am - 8pm (AEDT)