Currently, we are experiencing intermittent issues with our 13PETS line and we encourage you to contact our Customer Experience Team via email and live chat as we endeavour to provide the best possible service.
We are available from Monday - Friday 8:00 am – 8:00 pm and on Weekends from 8:00 am – 6:00 pm to ensure we can best support our customers and pet parents during this unprecedented time.
We appreciate your patience as our Customer Experience Team is working through high contact volumes in our support team during this time. This may result in longer response times than usual.
Should you have any urgent questions regarding the health of your pet, we encourage you to use our VetChat service.