Last edited: 6/11/2020
At PETstock we pride ourselves on supporting pet parents in giving the best care they can for their pets, and in these challenging times we think it’s important to share relevant and important information about the COVID-19 situation.
Should you have any additional concerns about the COVID-19 specifically we suggest you call:
AUS Coronavirus Health Information Line: 1800 020 080
Australia Post Delays
Australia Post has experienced a significant increase in demand as Victorians have increased their online buying due to lockdowns. At the same time, the Australia Post business has been required to make additional adjustments to their process and delivery workforce to comply with the State Government's COVID Safe restrictions.
As a result of the constraints on the network and the continuing rise in parcel volumes, speed and ability to deliver has been impacted and come customers may experience delays of up to 5 days on top of the expected ETA
For regular updates on how the pandemic is impacting on our network and service, please visit the Australia Post COVID 19 web page below
Our doors are open
PETstock and PETstock Vet are here for all pet parents, as a business that falls under the Victorian State Government’s definition of providers of essential services for animal health, welfare, and the sale of pet food, we will continue to provide the products and services your pet needs to live their healthiest, happiest life.
That means we'll continue to serve you through our entire network of stores and our online delivery services. Our zero contact Click and Collect service will continue and if you prefer not to enter the store, you can call the store upon arrival and a PETstock team member will bring the order out to your car. Alternatively, we can deliver straight to your home through online ordering including our same day delivery service in metropolitan Melbourne locations - visit www.petstock.com.au. We will ensure your pet is fed, has its litter, its toys and treats because we know pets are family.
PETstock’s grooming services have reopened in our Victorian salon locations and we look forward to pampering your pooch once again! To check availability or discuss COVID Safe grooming appointment requirements please call your nearest store or book online at www.petstock.com.au/services/grooming.
PETstock Vet Chat service
The health and wellbeing of your pet is still the number one priority at PETstock Vet and you can rely on us to continue to provide the pet in your life with the vet care they need. We understand you will be concerned about their welfare should you have to self-isolate or are unable to physically visit a vet. While our PETstock Vet clinics will remain open, our PETstock Vet Chat service is also available to all pet owners via text or video chat. Simply visit www.petstock.com.au/vet/chat.
Our stores are following government health recommendations
Our team, our customers and all pets are the primary concern for us here at PETstock. Our store, grooming and vet staff have received detailed hygiene information and have been directed to follow this advice. They are practising social distancing in the workplace within the team and with customers, are all wearing face coverings in line with government advice, and understand they are to remain home if they feel unwell. We are continuing to monitor government health recommendations and requirements and will review and update operational procedures to ensure, as far as practicably possible, stores can continue to safely operate in this unprecedented environment.
PETschool classes have resumed in Victoria. To discuss restrictions, check availability or when our next Puppy School class starts, please call your nearest store.
PETstock face mask statement
To help protect our customers and employees, and in line with government regulations, as a condition of entry PETstock requires all customers to wear a fitted face mask that covers the nose and mouth at all times while in any of our Victorian stores unless a lawful exemption applies. We are aware some customers may be unable to wear a face mask for medical reasons or prefer not to come into the store at this time. PETstock is still here to provide these pet parents with all their supplies through our zero contact Click and Collect option or through our online delivery services.
We aim to provide the safest possible shopping environment, and in line with expert health advice, a face mask helps to achieve that. Under Australian law, private businesses can impose strict entry requirements on anyone hoping to enter a store and can take reasonable steps to protect themselves, their employees and people on their property.
PETstock has continued to operate during this crisis as an essential business in all of our communities, and our employees are on the front lines. As part of a community, we believe this simple act of safety is one that PETstock customers and employees can undertake together for the benefit of us all.
Face masks are also compulsory for our team members unless they too have an exemption.