To help protect our customers and employees, as a condition of entry PETstock requires all customers to wear a mask or fitted face covering that covers the mouth and nose at all times while in any of our Victorian stores, unless a lawful exemption applies.
This is in accordance with the Victorian Government’s public health requirements that came into effect on Thursday 30 July, 2020, and were updated effective Sunday 11 October, 2020. We are aware some customers may be unable to wear a face covering for medical reasons or prefer not to come into the store at this time. PETstock is still here to provide these pet parents with all their supplies through our zero contact Click and Collect option or through our Same Day Delivery service.
We aim to provide the safest possible shopping environment, and in line with expert health advice, a face covering helps to achieve that. Under Australian law, private businesses can impose strict entry requirements on anyone hoping to enter a store and can take reasonable steps to protect themselves, their employees and people on their property.
PETstock has continued to operate during this crisis as an essential business in all of our communities, and our employees are on the front lines. As part of a community, we believe this simple act of safety is one that PETstock customers and employees can undertake together for the benefit of us all.
Fitted face coverings are also compulsory for our team members unless they too have an exemption.