Notice to Petstock Rewards Program Members
Petstock has varied the Petstock Rewards Program Terms and Conditions to provide for certain changes, including the introduction of the ability to earn Everyday Rewards points and the removal of the ability to earn Petstock Dollars. Please see in particular clauses 20 to 27, and 38 to 43 of the updated terms and conditions here. These changes will take effect on Tuesday 16 July 2024.
What has changed about Petstock Rewards?
As a Petstock Rewards member, you can still redeem any earned rewards you have on your account, however, you will no longer earn Petstock Dollars on future purchases – instead every customer can collect Everyday Rewards points on your product purchases.
- Any earned Petstock Dollars you have on your account, will expire as per existing expiry conditions.
- Our team will be proactively helping you redeem earned rewards before they expire so you can maximise your savings!
What are Petstock Rewards?
Petstock Rewards is our paw-some loyalty club! It’s our way of saying thanks for being a regular Petstock customer and letting us help you love your pets.
Petstock Rewards is FREE to join and is activated simply by signing up to become a member.
There is no complicated points system here, earn real rewards every day such as Brand Cash, Everyday Rewards Points, and receive exclusive offers and great up-front benefits.
It’s easy to earn Rewards:
Brand Cash
We want to reward you for taking great care of your buddy, so if you purchase any participating brand of premium food, flea, tick and worming treatment, KONG, Rogz or selected cat litter we'll give you 15% Brand Cash back! Use this brand cash next time you shop the same brand of premium food, flea, tick and worming treatment, KONG, Rogz or selected cat litter. Redeem on cat or dog products, wet or dry food, even when the product is on promotion – as long as it's the same brand.
Everyday Rewards
Our partnership with Everyday Rewards gives you even more value and more choice when it comes to earning and redeeming your rewards! So now in addition to earning Brand Cash you can also collect 1 Everyday Rewards point for every $1 spent on all product purchases* (including Brand Cash purchases) in-store or online. Plus keep an eye out for bonus Everyday Rewards offers and boosted offers to really supercharge your points balance.
How do I link my Petstock account to my Everyday Rewards account?
You can link your account online by logging in to your Petstock Rewards account, navigating to the Account page, then the Rewards tab, and following the simple steps.
Alternatively, you can link the two accounts by seeing any of our friendly team in-store.
How long will it take for my Everyday Rewards points to show in my account?
For in-stores purchases (including bonus offers) and Click and Collect orders, your points will appear in your account after approximately fifteen minutes. Online purchases may take a little longer, with points appearing once your purchase has been dispatched to you.
What is Brand Cash and how do I earn it?
Simply purchase any participating brand and you’ll be rewarded with 15% Brand Cash back on the scanned price, directly into your Petstock Rewards account to use on your next purchase of that brand.
To view a list of participating brands, please click HERE
Does Brand Cash expire?
Premium Food, Rogz, and Litter Brand Cash will expire 3 months after the month in which it was earned.
KONG Brand Cash expires 6 months after the month in which it was earned.
Flea, tick, and worming treatment Brand Cash expires based on the product treatment period, with a minimum expiry of 3 months e.g. 3 months for one and 3 packs, 6 months for 6 packs etc.
You will be reminded that your Brand Cash is expiring via email, SMS, or phone call, so make sure your details are up to date!
Do I earn Rewards when a product is on sale?
Yes, and you can even redeem your Brand Cash and Everyday Rewards points when products are on promotion making them even better value!
Do I receive Rewards for using Petstock services?
Not right now. Everyday Rewards points are earned on all product purchases (with some exclusions) but not services.
Our new look loyalty program will be expanding in the coming months and services is an area we are looking at to add even more value.
How can I track all my rewards?
Tracking your rewards is easy!
Brand Cash:
- Download the Petstock Rewards App from Google Play or the Apple store or log into your account online to view all your available Petstock Dollars and Brand Cash balances. (Please note, our app is currently under redevelopment and will be back shortly)
- Your balance is displayed when you log into your account online (www.petstock.com.au/sign-in)
- You can ask one of our friendly team members next time you are in your local Petstock store.
- Your balance will also be printed on your purchase receipt
Everyday Rewards:
- You can track all your points on your Everyday Rewards app
For more information on Petstock Rewards, check out the Rewards page https://www.petstock.com.au/rewards