Autoship
Do I need to be a member to create an Autoship?
A Petstock member account is required to place an Autoship order – this is so you can login to track and update your orders! Joining the Petstock family is easy and free and you’ll also get the benefit of our fantastic rewards program.
What method of delivery can I use for an Autoship?
The only delivery method available for Autoship is standard home delivery.
How can I manage my Autoship Orders?
Log in to your Petstock account via our website or mobile app and select Autoship under the account section to view your Autoship items.
You can amend your Autoship here by changing the frequency, quantity, adding or removing items, and updating your payment details.
What products are available for Autoship?
Items available for Autoship are pet essentials you need on a regular basis, such as dog and cat food, litter, or flea and tick treatments.
When a product is available for Autoship, you will see the option on the product page and in the checkout process.
What payment methods can I use for Autoship?
Autoship orders are processed via credit card and PayPal only. Afterpay and Zippay are not available on Autoship.
How will I know when I'm getting my Autoship Order?
You will receive an email from us three days before your order is scheduled to be sent, notifying you that we will process your order soon.
You may amend your Autoship order at this time. If it's good to go, you will receive a confirmation email and your order will be on its way to your door.
How much notice do you need to cancel or postpone my Autoship?
We send you a reminder email three days before your Autoship is due to be processed. This is your chance to make any changes you might have.
You can make alterations to your Autoship order right up until the day before your order is due to be processed.
Can I earn Petstock Rewards on my Autoship?
Yes! You will earn Pet Cash on your Autoship orders.
You can redeem Pet Cash as part of your payment when setting up a new Autoship order; however, Pet Cash cannot be used to pay in part or full for subsequent automated deliveries on existing Autoship orders.
Plus, you’ll also earn Everyday Rewards points on each order. How’s that for more value!
I've got a few items in my cart, but I only want one product on my Autoship order. Can I do this?
Absolutely! You will be given the option to have a product just sent once when you add products to your cart. Only enter delivery frequency information for the products you'd like to include in your Autoship order.
All items in your cart will be sent out together, then as frequently as you've indicated, only on the items you've selected for Autoship.